Customer Support with GDPR - Helprace
Is your customer service GDPR compliant? It can be a tough question to answer. Here's we're going to try and narrow down the full scope of this new regulation - and whether you should worry about it at all.
We're going to explain how to offer customer support with GDPR compliance and in line with these sweeping new rules regarding customer data.
Importance of GDPR customer support
With many organizations switching their support departments for GDPR customer support, it's important to have all the bases covered before making the switch.
Unfortunately, many companies just understand what GDPR is about, without fully applying the regulations to their teams, customers and users. These regulations are designed primarily for EU (European) customers but in reality can affect anyone around the world.
The need for GDPR customer support team compliance
How will customer service teams comply with the sweeping changes of the GDPR? With this new ruling, a series of challenges could be raised, impacting customer service teams all over the world will need to ensure their GDPR customer support is really up to speed.
The risks of failing to implement GDPR in customer support
With failure to comply with GDPR comes with a number of risks – such as fines of up to 20 million EUR, or 3-4% of a company’s annual turnover. This is not a scary statistic, but it's something that will definitely cause offending organization to reconsider the seriousness of their ignorance of these regulations.
How customer service departments can get ready
With Helprace, you can get customer satisfaction right to the top while meeting all your customer support GDPR obligations. Best of all, it helps your teams meet obligations before you, their employer and sub-contractors.
Helprace offers complete GDPR customer support compliant tools for every facet of your support operations. Helprace is an all-in-one customer management software designed to be used as a ticketing system, knowledge base and feedback community.
So, If you are interesting in knowing how exactly Helprace can help, consider signing up for a free, no-obligation 30-day plan.