Customer Support Center - Helprace
Think you can go without a customer support center, such as having a single person answering emails part time? Consider that without a customer service department, you can quickly end up drowning in support requests - with dissatisfied customers all around.
That's why a dedicated customer support center is a must - and that's not something that any business owner wants to hear. After all, it means more hiring, more tools, and (obviously) more resources.
Ways to make your customer service stand out from your competitors
Your customers as well as your staff members are an inseparable part of your business. When picking a new customer support center, consider all the features you might want. Reports, custom workflows, custom fields, agent collision, macros, ticket visibility options, and more. What about sidebar apps to give you information about your customers from various sources?
A truly multichannel customer support center for businesses of any size
The role of a customer support center is to manage requests aimed at it. This means that your system should be able to accommodate telephone requests, email requests, contact form, self-service or knowledge base comments - whatever form your customer chooses to reach you in.
Massive productivity improvements with a customer support center
Consider that an unproductive help desk can cost you hundreds of dollars of losses over the course of a year! It makes sense to carefully investigate your support process and single out where you can improve. Consider things like saved replies, shortcuts and workflows - things that seem insignificant, but can make your customer support center shine.
Scale your customer support center as you grow - effortlessly!
Most support departments need to deal with growing their team, product line, customer base - and that means irregular growth in requests, too. Helprace places no limits on the number of users, requests or files in your help desk or community. We're based on the cloud with the most secure and flexible hosting infrastructure around.
Sign up and start using better customer support center software
If you're trying to start off offering better customer service to your customers, look no further than Helprace. It's a multichannel support software designed to make life easier for virtually everyone. So what are you waiting for? Take a 30-day no-obligation free trial and see it all for yourself!
