Customer Service Center - Helprace
Got a customer service center? Need it to run without hiccups? Looking for an easy way to make your customers happy? have you considered a better customer service, feedback or document management software? If so, you've come to the right place.
Want to keep your support department team happy?
Your staff members are the lifeline of your business. So are your customers, who need personalized, friendly and intuitive experiences. And your customer service center is at the center of it all.
Telephone, email, self-service, feedback for your customer service center
Helprace can act as your one-stop customer service center. Whenever you get a request via phone, email, form - what have you, that request is lodged as a ticket with the ability to add suggestions from your knowledge base, or community, for example.
Manage custom fields, triggers, rules, reports and SLA rules. There's virtually no limit to how you want your customer service center to be set up, Helprace can help.
Give your customer service center agent collision warning, and better productivity
We all want our staff to be more productive, to get more done more effectively than before. With a full set of custom views, real-time collision detection, edits, and especially important: team reports, you can always know what's going on in your help desk.
Stay aware and maintain customer satisfaction with customer satisfaction ratings. Pinpoint trouble areas where you can improve, and feel confident about the direction you're going.
Customize your customer service center to your heart's content
There's no shortage of various customization options you can implement in your help desk system from Helprace. Manage your teams, organizations or user groups. Set up views and ticket permissions according to individual. Set organization permissions. Set your very own design of the self-service portal, complete with CSS, header, footer and html codes. What about SSO and authentication? We got you covered there, too!
Build a top-of-the-line customer service center in minutes!
One of the biggest concerns we hear is about how difficult it is to get a customer service center up and running. Indeed, it may seem like a tall order. We've made it easy. Simply sign up for your free, no obligation 30-day Helprace trial and see it all for yourself!
