Contact Center Software - Helprace
With effective contact center software, you can maintain great customer experiences regardless the size of your team. Sounds like handful? Picking the right software for contact center may not be as complex and draining as you might have thought.
Improve productivity with dedicated contact center software
Aside from offering great customer service, we all want to increase team productivity, too. After all, the wrong software can easily make it difficult to run your day-to-day operations. How, may you ask? The software for your contact center must work seamlessly with your team - They should be able to work together, see and avoid collision, leave internal notes or restrict access to each other. Helprace allows you to divide your help desk into teams, user groups, organizations to offer more effective support.
Multichannel support in your contact center software
What makes great customer service software? Indeed, it's the ability to support customers via multiple channels. For example, Helprace allows you to gather requests via email, via form on the portal, via the community (and other feedback channels) or the knowledge base. Indeed, there's virtually no need to use any other software in conjunction with Helprace. You can even lodge telephone tickets, too!
Software for contact center to acommodate all tastes
Any contact center software must be easily customizable in order to meet the intricate needs of a support department. The Helprace portal can be adorned with your own CSS, header, footer and more.
We can't even begin to describe the various customization features available for your self-service portal, ticket views, team restrictions or workflows you can establish.
Looking for better software for your contact center?
There's really no reason to look beyond with Helprace. Built on rock solid servers on the cloud, with guaranteed uptime and reliability, there's no reason to get cold feet about giving Helprace contact center software a try.
Besides, there are multitudes of reasons to switch to Helprace. A full 30-day, no obligation free trial, no credit card necessary. Only pay for what you need to use, as we don't believe in selling bloated software with unnecessary features!
