Customer Service for Consulting - Helprace
Benefits of using Helprace consulting customer service software
A consulting customer service to suit your business philosophy
It doesn't matter what kind of consulting services you offer, whether in the field of engineering, medical or legal – all consulting practices rely squarely on keeping your customers happy. However it doesn't stop there, as you also have to gather feedback from your clients and keep a close watch on the business climate (and adapt as required).
Consultants need to have a deep understanding of the work they do and in many cases require a solid support system to manage it all. It can include a variety of online services, including a helpdesk, knowledge management and community management (both internal and external). As a consultant, you also have to be at the frontlines of your respective business. This means tracking things like ROI from your work and ensuring customers are always 100% satisfied.
How is this being done? Simple: consultants need to close the necessary feedback loops and keep track of their case resolution metrics. Helprace is able to keep these concerns addressed through the online, cloud-based integrated support system.
After all, you can have the best management, agents and clients out there but without good consulting customer service “glue” to keep it together, you risk seeing your consulting customer service levels drop due to unforeseen circumstances in the business world.
Make your consulting customer service stand above the rest
What really sets Helprace apart from similarly-priced customer service software is that your interface keeps everything neatly organized. Maybe you have multiple brands to work off or require users to be engaged across all channels. It's all possible with Helprace consulting customer service software.
You can divide your portal into different "spaces" or categories corresponding with your area of consulting. There's also the ability to limit access to these categories (setting them as "private" only gives your staff members access to them). There's also multiple customization options with regard to your feedback channels and different components that populate your home page and category pages.
All this can be done with a superior support system that makes it easier for both the agent and the customer at the same time.
You can keep internal conversations close by for consulting customer service
In the consulting industry, you must constantly provide professional support – no exceptions. No matter how well versed your agents are, you'll need to go a step further and provide a platform for agent collaboration. Stop confusing each other with emails, your agents can send notes attached to tickets, setting your consulting customer service apart from the competition.
In addition, the help desk features case rules to help with collaboration and ticket assignments. Agents can work together and set macros in order to help the team as a whole.
Why not give the Helprace software suite a try and watch your consulting customer service reach new heights?