Customer Support for Accounting - Helprace
Your know how to do accounting. Let us take care of accounting customer support.
In the accounting industry, the worst word you can hear is “delay”. Good luck delaying your federal tax or audit deadline. Other things you’d rather not delay, such as important accounts, payments or your clients. For the same reasons, you should not be delaying your support process (starting from managing your accounting clients through Gmail.)
The fact of the matter is the accounting industry has changed. No longer do you have the typical accountant confined to a desk with a phone number in hand, their roles are now include managing social media, update site content & answer questions, all in the name of sharing information and gaining more market share in their respective fields.
The answer here is to use a dedicated support system for your accounting needs - something that is able to set case rules, assignees and SLA. Something that will make sure you don't miss the ever-important client obligations. If you're looking to provide specialized accounting customer support, then look no further than Helprace.
Investing in good accounting customer support software
No matter what business you’re in, a good grasp on managing your accounting customer support will build supplier trust and client retention. After all, one slip up or delay can break all confidence from a valued supplier, denting your accounting customer support reputation.
In the complicated world of income tax, audits, accounting and tax code changes, accountants need to be able to reach their user base and the general public very effectively. This should be done via social media and online communities - where posts go unnoticed and unchecked.
Helprace solves this problem by offering an online community, giving accounting firms the power to post blog updates, FAQ questions, knowledge base articles, video tutorials... you name it! That's the power of Helprace's all-in-one, multi-channel support system, integrating your help desk with the knowledge base and the community.
It’s worth to give Helprace accounting customer support a try
It’s not enough to share expense reports, billing and policy information with your clients. The modern customer uses social media and engagement tools as part of their day-to-day lives, so why should they feel any less engaged with accounting customer support?
When you are looking for a community to integrate to your accounting customer support, you want to be set up and running in no time. After all, your audience has no time to lose, and you have everything to gain by streamlining accounting customer support. Helprace gives you a very own community to make everyone happy.
The community can be customized with directed feedback channels (question, idea, problem, praise) so the accounting firm can catch exactly what it is that concerns customers. If this sounds like something that could make your accounting business grow, why not sign up for your own free trial of Helprace today?