Posts Tagged ‘customer satisfaction’
Brands are like people – there are many of them. Just like people, few are liked or trusted. Among those, even fewer are able to make real, emotional connections with others.
One sunny day in Dallas was going to go down in history. That was when Reed Hastings and Marc Randolph, Netflix's co-founders, got on a plane to meet John Antioco, Blockbuster’s CEO.
There was a small independent diner at the edge of the campus during my college years. It was relatively empty throughout the day…
Born between 1995-2012, these young people are just becoming adults. They’re also a huge chunk of world population…
The end of May fills us with great optimism, sunscreen, cool drinks and (hopefully) ant-free picnics. We like to use this enthusiasm to keep customers happy, too. But great customer support isn't only about quickly solved tickets…
Tags: customer satisfaction
Thu, 26 Jun 2014, in Helprace
photo credit astanita
When customers are angry, they require extra care, attention and understanding. Teach your customer service reps to place themselves in a position of spending their hard-earned money for a product that failed to meet their expectations. Handling a difficult customer isn’t about saying the “right” thing – rather, it’s about not saying the “wrong” thing at the most tempting moment…
Fri, 20 Jun 2014, in Helprace
photo credit 29233640@N07
The United Airlines story
In the good old days, a bad customer service experience wouldn’t go past your circle of family and friends. No matter how loud you yelled, only a dozen or so people would notice you. What if your words could be heard by 10 million people and cost the company $180 million in losses on the stock market?..