select desired apps to see appropriate plans

Monthly Pricing Annual (10% Off)

Tickets
Ticketing system for customer service with a personal touch
$9
agent/month

Unlimited Agents

Unlimited Mailboxes

Domain Mapping

Custom Domain SSL

Saved Replies

Macros

Workflows

Agent Collision

User Profiles

Single Sign-On

Developer API

Satisfaction Rating

Reports

Internal & Public KBs

Self-Service Portal

Instant Answers

User Portal Customization

Multiple Product Support

SLA

Custom Fields

Contact Cloud

Public & Private Communities

Crowd Help

User Feedback

HIPAA Compliance

BENEFITS According to research conducted over a three year period (April 2014 – March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+27% Agent Productivity Average change in number of customers served per agent

19% Reduction in Tickets Average change in number of customer support inquiries

+38% Customer Engagement Average change in number of customers engaged through all support channels

Helpdesk
Ticketing system with KB for self-service and Reporting features
$18
agent/month

Unlimited Agents

Unlimited Mailboxes

Domain Mapping

Custom Domain SSL

Saved Replies

Macros

Workflows

Agent Collision

User Profiles

Single Sign-On

Developer API

Satisfaction Rating

Reports

Internal & Public KBs

Self-Service Portal

Instant Answers

User Portal Customization

Multiple Product Support

SLA

Custom Fields

Contact Cloud

Public & Private Communities

Crowd Help

User Feedback

HIPAA Compliance

BENEFITS According to research conducted over a three year period (April 2014 – March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+51% Agent Productivity Average change in number of customers served per agent

48% Reduction in Tickets Average change in number of customer support inquiries

+79% Customer Engagement Average change in number of customers engaged through all support channels

Complete
All-inclusive customer service solution including Ticketing system, KB and Community tightly integrated
$27
agent/month

Unlimited Agents

Unlimited Mailboxes

Domain Mapping

Custom Domain SSL

Saved Replies

Macros

Workflows

Agent Collision

User Profiles

Single Sign-On

Developer API

Satisfaction Rating

Reports

Internal & Public KBs

Self-Service Portal

Instant Answers

User Portal Customization

Multiple Product Support

SLA

Custom Fields

Contact Cloud

Public & Private Communities

Crowd Help

User Feedback

HIPAA Compliance

BENEFITS According to research conducted over a three year period (April 2014 – March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+104% Agent Productivity Average change in number of customers served per agent

82% Reduction in Tickets Average change in number of customer support inquiries

+243% Customer Engagement Average change in number of customers engaged through all support channels

Community
Feedback and self-service community for questions, ideas, problems and praise
$9
agent/month

Unlimited Agents

Unlimited Articles & Storage

Domain Mapping

Self-Service Portal

User Feedback

Instant Answers

Adaptive Smart Search

Drafts

Mark Best Replies

Crowd Help

Feedback Widget

Single Sign-On

Developer API

Multiple Product Support

User Portal Customization

Internal & Public KBs

Agent Collision

Public & Private Communities

Article Usefulness Rating

Customizable Voting

Saved Replies

Satisfaction Rating

Macros

Workflows

Reports

SLA

Custom Fields

Contact Cloud

HIPAA Compliance

BENEFITS According to research conducted over a three year period (April 2014 – March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+34% Agent Productivity Average change in number of customers served per agent

+56% Customer Engagement Average change in number of customers engaged through all support channels

Self-Service
Multiple public or private KB & Community sites
$18
agent/month

Unlimited Agents

Unlimited Articles & Storage

Domain Mapping

Self-Service Portal

User Feedback

Instant Answers

Adaptive Smart Search

Drafts

Mark Best Replies

Crowd Help

Feedback Widget

Single Sign-On

Developer API

Multiple Product Support

User Portal Customization

Internal & Public KBs

Agent Collision

Public & Private Communities

Article Usefulness Rating

Customizable Voting

Saved Replies

Satisfaction Rating

Macros

Workflows

Reports

SLA

Custom Fields

Contact Cloud

HIPAA Compliance

BENEFITS According to research conducted over a three year period (April 2014 – March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+67% Agent Productivity Average change in number of customers served per agent

+84% Customer Engagement Average change in number of customers engaged through all support channels

Complete
All-inclusive customer service solution including Ticketing system, KB and Community tightly integrated
$27
agent/month

Unlimited Agents

Unlimited Articles & Storage

Domain Mapping

Self-Service Portal

User Feedback

Instant Answers

Adaptive Smart Search

Drafts

Mark Best Replies

Crowd Help

Feedback Widget

Single Sign-On

Developer API

Multiple Product Support

User Portal Customization

Internal & Public KBs

Agent Collision

Public & Private Communities

Article Usefulness Rating

Customizable Voting

Saved Replies

Satisfaction Rating

Macros

Workflows

Reports

SLA

Custom Fields

Contact Cloud

HIPAA Compliance

BENEFITS According to research conducted over a three year period (April 2014 – March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+104% Agent Productivity Average change in number of customers served per agent

+243% Customer Engagement Average change in number of customers engaged through all support channels

KB
Publicly accessible or internal KB / Docs site
$9
agent/month

Unlimited Agents

Unlimited Articles & Storage

Domain Mapping

Internal & Public KBs

Self-Service Portal

User Feedback

Adaptive Smart Search

Drafts

Single Sign-On

Developer API

Multiple Product Support

Agent Collision

Instant Answers

Public & Private Communities

Crowd Help

Article Usefulness Rating

Customizable Voting

User Portal Customization

Saved Replies

Satisfaction Rating

Macros

Workflows

Reports

SLA

Custom Fields

Contact Cloud

HIPAA Compliance

BENEFITS According to research conducted over a three year period (April 2014 – March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+22% Agent Productivity Average change in number of customers served per agent

+38% Customer Engagement Average change in number of customers engaged through all support channels

Self-Service
Multiple public or private KB & Community sites with productivity features
$18
agent/month

Unlimited Agents

Unlimited Articles & Storage

Domain Mapping

Internal & Public KBs

Self-Service Portal

User Feedback

Adaptive Smart Search

Drafts

Single Sign-On

Developer API

Multiple Product Support

Agent Collision

Instant Answers

Public & Private Communities

Crowd Help

Article Usefulness Rating

Customizable Voting

User Portal Customization

Saved Replies

Satisfaction Rating

Macros

Workflows

Reports

SLA

Custom Fields

Contact Cloud

HIPAA Compliance

BENEFITS According to research conducted over a three year period (April 2014 – March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+67% Agent Productivity Average change in number of customers served per agent

+84% Customer Engagement Average change in number of customers engaged through all support channels

Complete
All-inclusive customer service solution including Ticketing system, KB and Community tightly integrated
$27
agent/month

Unlimited Agents

Unlimited Articles & Storage

Domain Mapping

Internal & Public KBs

Self-Service Portal

User Feedback

Adaptive Smart Search

Drafts

Single Sign-On

Developer API

Multiple Product Support

Agent Collision

Instant Answers

Public & Private Communities

Crowd Help

Article Usefulness Rating

Customizable Voting

User Portal Customization

Saved Replies

Satisfaction Rating

Macros

Workflows

Reports

SLA

Custom Fields

Contact Cloud

HIPAA Compliance

BENEFITS According to research conducted over a three year period (April 2014 – March 2017) on a sample of 3,239 companies, Helprace customers who switched from email have seen the following

+104% Agent Productivity Average change in number of customers served per agent

+243% Customer Engagement Average change in number of customers engaged through all support channels

Help Desk by Helprace