Deliver winning customer experiences

A personalized help desk and user feedback portal in a remarkably simple customer service platform

Product Tour Try Helprace Free

  • Case Management

    A feature-packed helpdesk
    for streamlined ticketing

  • Community

    A social place for building
    discussions around your brand

  • Knowledge Base

    Centralize company literature
    let customers help themselves

  • Feedback

    Engage users anywhere
    right from your website

  • Increase in agent productivity when switching from email

    increase agent
    productivity
    when switching
    from email

  • Increase in customer engagement and feedback with a community

    increase customer
    engagement
    and feedback
    with a community

  • Reduction in support requests with a self-service portal

    reduce support
    requests with
    a self-service portal

  • Vendors agree engagement helped them understand customers

    of vendors agree
    customer feedback
    improved growth
    strategy

Your customers have a lot to say. Are you listening?

Join 1000+ businesses in providing amazing support

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Set the stage for amazing customer service

Case Management

Leave it to us to delight your customers! Insert canned responses and establish case rules. Set support goals and collaborate using private notes. Draw your attention to important tickets with custom filters.

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Online Community

Unleash a peer-driven community and feedback platform around your product or service. Give your customers the tools to help each other while keeping support close by and on alert.

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Knowledge Base

Offer customers answers in the form of instant search suggestions instead of a support email. A knowledge base is the easiest way to cut support costs and increase agent productivity.

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Feedback Widget

Engage with site visitors directly on your website using a handy feedback widget. Customers can send support requests or browse your community without ever leaving your webpage.

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Room for multiple languages, teams and products

Community Development

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