Helprace - Complete Helpdesk Software: Case Management, Knowledge Base, Community and Customer Feedback Widget.
Be a Winner in the Customer Service Race

Achieve complete customer satisfaction with Helprace, an easy to use customer service platform with community engagement.

Product Tour Try Helprace Free

  • Case Management

    A feature-packed helpdesk
    for streamlined ticketing

  • Community

    A social place for building
    discussions around your brand

  • Knowledge Base

    Centralize company literature
    let customers help themselves

  • Feedback

    Engage users anywhere
    right from your website

  • Increase in agent productivity when switching from email

    increase agent
    productivity
    when switching
    from email

  • Increase in customer engagement and feedback with a community

    increase customer
    engagement
    and feedback
    with a community

  • Reduction in support requests with a self-service portal

    reduce support
    requests with
    a self-service portal

  • Vendors agree engagement helped them understand customers

    of vendors agree
    customer feedback
    improved growth
    strategy

Your customers have a lot to say. Are you listening?

Set the stage for amazing customer service

Case Management

We manage tickets like you'd manage your workflow. Just mark, assign, and forget about it! Track tickets by urgency levels or make custom labels for sorting. Shoot off tickets to other agents and attach private notes.

Online Community

Helprace communities provide a peer supported environment around your product or service. Give your customers the tools to help each other, building much-needed loyalty and trust in the process.

Knowledge Base

Offer customers answers in the form of instant search suggestions instead of a support email. A knowledge base is the easiest way to deflect tickets and cut costs while providing knowledge-driven support.

Feedback Widget

Allow site visitors to respond directly from your website using a handy feedback widget. Customers can send support requests or browse your community without leaving your webpage.

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Community Development

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  •  877-744-1221