Hitting roadblocks with your support? Consider a SuggestionBox alternative by Helprace
Helprace keeps your ideas, bug requests and all other queries organized
If your support and idea management process is hitting roadblocks, you should think of how your customers are going to manage the support process. What makes Helprace the best SuggestionBox alternative is the ability to customize feedback channels to your liking. For example, your company can choose to collect questions, ideas, bug reports or praise (or even all of the above).
Then again, Helprace features many other features which make it a great SuggestionBox alternative:
Community features
Helprace contains a community with extensive customization options that change the look and feel of your support portal. For example, you can customize your support channels, forum display options and the home page of your portal. You can set your community as public, private or customize your authentication options.
No matter how you arrange the community management, it closes the feedback loop for staff and customers alike. This keeps all interested parties informed of the solution every step of the way.
Knowledge base features
The Helprace knowledge base allows the user to find the answer they're looking for with a minimum of clicks. Unlike your typical SuggestionBox Alternative, Helprace keeps support queries easy to find with a number of search suggestion. When a user types in their query, a list of topics are generated before they get a chance to hit "send". In addition, whenever users are at a particular page in Helprace, they see a list of related articles in the sidebar which again point them in the right answer.
Speed up your feedback collection process
Unlike your typical SuggestionBox alternative, Helprace gives you much more flexibility when collecting feedback. Since the time available at our disposal is going down, customers are open to many avenues in expressing their opinions and that includes multiple channels through which they can get their answer in.
There may another reason to consider a SuggestionBox alternative. Helprace allows you to keep users engaged with one another. Such customer-facing interactions can save resolution times by generating answers in appropriate topics. There are also a number of ways you can customize your help desk through voting and commenting options, for example. This makes Helprace truly at one with your business.
Collaborate with everyone, effortlessly
When you think about great support, you shouldn't be only thinking about large, established businesses. One of the reasons our software's designed for all possible companies is simple. We believe amazing support shouldn't just be limited to those with deep pockets. Everyone (from team members to customers) should have the flexibility to collaborate and keep everything running smoothly.
Most importantly, Helprace is very easy to start using. There's no need to go through lengthy setup steps or procedures. Since everything is hosted securely on the cloud, there's no worry when it comes to growth, scaling or updates. There's also no limit on the number of tickets, categories, users or staff members you decide to add. In short, we wanted you to worry about your customers instead of your support software.
If you're still on the fence about finding the perfect customer service solution, think about signing up for your free, no-obligation Helprace trial.
