Posts in the ‘Business’ Category
Customer Service Blog
20 Reasons Why Businesses Fail (According to Experts)
Mon, 15 Jan 2018, in Business
As a business, it’s not enough to live within your means. Entrepreneurs should also know how to manage their time, finances and human resources well. It doesn't happen…
Tags: business
The 5 Secrets to Growth No One Talks About
Thu, 6 Jul 2017, in Business
Imagine if the Beatles sang, “She Appreciates You”. Imagine if Steve Jobs said “Apple is just a job, I don’t care much about it”. Imagine…
Tags: small business
How to Overcome Your Fears and Start a Business
Fri, 1 Jul 2016, in Business
There was a time when I had an idea but really didn’t know where to start. There was something that could be attributed to a spark…
Tags: business
How We Turn Constraints into Advantages at Helprace
Thu, 12 May 2016, in Business
photo credit Dave CThere’s a well-regarded school of thought that constraints are made to keep us from dreaming “too big”. There’s an equally strong idea that constraints are a fact of life and looking at them the right way spurs creativity and ingenuity…
Tags: business
How Growth Hackers See Growth Differently
Thu, 22 Oct 2015, in Business
photo credit Adam ThomasGrowth hacking as a term has been passed around like a hot potato for quite some time now.
For those still not familiar with it, growth hackers are a brand of marketing professionals that are solely driven by finding new, unexplored and unconventional ways to target their customers. Although it does involve marketing techniques, it’s also a…
Tags: business
A $180 Million Customer Service Mistake
Fri, 20 Jun 2014, in Business
photo credit 29233640@N07The United Airlines story
In the good old days, a bad customer service experience wouldn’t go past your circle of family and friends. No matter how loud you yelled, only a dozen or so people would notice you. What if your words could be heard by 10 million people and cost the company $180 million in losses on the stock market?..
Tags: business
It’s not the Size that Matters, It’s how You Use It!
Fri, 20 Jun 2014, in Business
photo credit ruthanddaveIf you’re a small or medium sized business, you are likely feeling the squeeze of your larger competitors. Not only are they underpricing you but they’re also trying to edge in on your customer base. Is there a way out?..
Tags: business
What IS “Customer Satisfaction”?
Fri, 13 Jun 2014, in Business
photo credit autohistorianThere are some businesses out there that take customer satisfaction a little too seriously. We’ve all gone through this before. Like the time when my friend was taking delivery of a new car. After finalizing the deal, the service rep asked what my friend thought of their beyond stellar service. My friend nodded and smiled, indicating all was great. The salesman hinted that they take customer service seriously, but my friend thought nothing of it. The next morning…
Tags: business
