Posts in the ‘Releases’ Category
Mon, 7 Nov 2016, in Releases
Every day we improve the Helprace platform by releasing new updates, bug fixes and tutorials. And today's no exception. We're growing our API with a number of new functions that improve vote tracking, image uploads and give you more control over notifications than ever.
Here's what's new…
Great news today! We created a WordPress plugin that integrates the Helprace feedback widget into your site without the need to dig around the code. This plugin lets you embed a feedback tab anywhere on your website…
Wed, 27 Jul 2016, in Releases
We've been getting a lot of requests to offer a Helprace API. So instead of sipping on margaritas, we've been working hard and can finally say that we've done it. Today we're launching the much-anticipated Helprace API…
No business out there is exactly alike. While some organizations may seem similar and offer comparable products their structure, company mission and customers they cater to may be very different. Many of our customers want…
The end of May fills us with great optimism, sunscreen, cool drinks and (hopefully) ant-free picnics. We like to use this enthusiasm to keep customers happy, too. But great customer support isn't only about quickly solved tickets…
Tags: customer satisfaction
photo credit Les Pickstock
Customers are used to blazing fast support. And they expect it from you, too.
More often than not, the difference between a loyal customer and a lost customer is how they perceive your support. After each service experience, customers usually think…
From now on, using Helprace as a team is easier than ever.
Say you're happily working away on a ticket or article, making numerous changes all the way until you hit Submit. Uh-oh! In that time, someone else managed to respond to your ticket or add their two cents to an article you were in the process of overhauling completely…
We've just rolled out a number of exciting new features to make customer support easier than ever!
At Helprace, we've always taken customer feedback to heart. Whether we receive customer ideas through email, chat or the idea section of our community, it's relatively easy for us to identify what's important and prioritize that update. By harnessing this excitement demonstrated by our customers, we're able to have conversations to come back to and learn…
Thu, 16 Jul 2015, in Releases
By far our most popular feature request so far has been to offer Helprace in different languages. Since the idea was tossed around a few months ago, we've been overwhelmed by the response rate and pleasantly surprised to see so many languages being suggested.
But wait – we've got two more reasons to be happy…
As if you didn’t already know, we pride ourselves on being able to offer a support solution via the help desk, knowledge base and community components. Yet some of our customers expressed difficulties in making the most out of Helprace. More specifically, they were frustrated by the inability to turn off the support channels and feedback options they weren’t using. We admit that we were a bit clunky on that front.
We’re happy to announce a huge improvement to Helprace…