Posts in the ‘Customer Feedback’ Category
There was a time when customer communities were seen as unpractical and burdensome. With the success of social media and mobile users, many brands have since taken the lead…
When we buy a product, we expect it to work and improve our lives in some way. So if it doesn’t work or perform as expected, we’re quick to voice our dissatisfaction. According…
One sunny day in Dallas was going to go down in history. That was when Reed Hastings and Marc Randolph, Netflix's co-founders, got on a plane to meet John Antioco, Blockbuster’s CEO.