Posts in the ‘Customer Feedback’ Category
When we buy a product, we expect it to work and improve our lives in some way. So if it doesn’t work or perform as expected, we’re quick to voice our dissatisfaction. According…
One sunny day in Dallas was going to go down in history. That was when Reed Hastings and Marc Randolph, Netflix's co-founders, got on a plane to meet John Antioco, Blockbuster’s CEO.