Posts Tagged ‘modern customer service’
One of the reasons why customer service is difficult to get right is due to the unpredictable nature of customers themselves. I came across an article by Jeff Toister who described…
Brands are like people – there are many of them. Just like people, few are liked or trusted. Among those, even fewer are able to make real, emotional connections with others.
We’ve long been living in the age of the customer. While many companies claim to have a “customer first” attitude, few have attempted to…
Thu, 5 Jun 2014, in Helprace
The modern customer is very different from customers from 10 or even 5 years ago. With the development of web 2.0 and social networking, today’s customers can afford to be extra picky and discerning in their choices. With Google at their disposal, customers are one click away from either being turned off or intrigued enough to read more. With the average attention span of online users lasting just a few seconds…