Posts Tagged ‘engagement’
Ambiguity is never a good thing. And that's precisely why some employees are worried about workers abusing unlimited vacation policies, even though the opposite may actually…
It seems that we’ve gotten customer advocates wrong all along. We keep hearing that customer advocates are a mythical, if not a one-off anomaly that gets an unreliable (if not questionable) return…
If you’ve ever hired for a customer service position, you know how important it is to settle on the right candidate. And since customer service employees are the face and voice of your brand…
We entrepreneurs are under a lot of pressure these days. Success isn’t a walk in the park either. Startups grow so fast that they simply don’t have time to correct their course even after…
photo credit Gabriela Pinto
In pursuit the unattainable, many companies are frantically pushing their limit in delivering faster service.
We correlate faster service with happier customers – and ultimately more of them.
As customers, we are embracing speed because the accessibility and quality of information available to us is on the increase. Since speed is easy to measure and manage, shouldn’t companies that offer the fastest service win out?..