Posts Tagged ‘customers’
Since they deal with people day in and day out, customer service employees have a good, seasoned grasp of using whatever resources available to them in order to solve…
Tue, 15 Sep 2015, in Customers
original photo credit Chris Walters
“It’s always great to keep your options open” so the saying goes. Funny enough, this advice only goes so far. But how do you know when to stop?
It was something that Dr. Dan Ariely, a professor of behavioral economics at Massachusetts Institute of Technology wanted to get to the bottom of. His experiment explored how attached we are to…