Posts Tagged ‘customer support software’
In life as in business, it pays to be prepared. Things like server outages, negative press and security breaches can catch you off guard and force your team to scramble mode…
Thu, 5 May 2016, in Development
Henry Ford once put it very eloquently, “If I asked what people wanted, they would say faster horses”. But there's a number of issues with that quote.
On the surface, it ignores modern market dynamics, the concept of customer feedback or the importance of early adopters during feature implementation…