Posts Tagged ‘customer service’
Brands are like people – there are many of them. Just like people, few are liked or trusted. Among those, even fewer are able to make real, emotional connections with others.
Nobody wants to be the bearer of bad news. But the fact is that customer service just isn’t getting any better – and many businesses refuse to admit that they’re a part of the problem.
One sunny day in Dallas was going to go down in history. That was when Reed Hastings and Marc Randolph, Netflix's co-founders, got on a plane to meet John Antioco, Blockbuster’s CEO.
We’ve long been living in the age of the customer. While many companies claim to have a “customer first” attitude, few have attempted to…
While physical capital refers to physical objects and human capital refers to unique personalities each of us brings to the table; it’s safe to say…
There was a small independent diner at the edge of the campus during my college years. It was relatively empty throughout the day…
Tue, 24 Nov 2015, in Customers
Are you looking to punch more jazz into your sales pitches, galvanize your customers and entice your audience to take action?
Perhaps you’re looking to spruce up your customer service. You want to get into the minds of your customers and understand what makes them tick, but don’t know how…
Thu, 22 Oct 2015, in Uncategorized
photo credit Adam Thomas
Growth hacking as a term has been passed around like a hot potato for quite some time now.
For those still not familiar with it, growth hackers are a brand of marketing professionals that are solely driven by finding new, unexplored and unconventional ways to target their customers. Although it does involve marketing techniques, it’s also a…
Tue, 13 Oct 2015, in Customers
photo credit Rachel Kramer
For one, I am surprised that the phrase “The customer is always right” is still being used. Sure, it is associated with helping and giving – which are character strengths, especially in customer service. But sometimes our helpful intentions (as my granddad used to say) can give way to…
photo credit Gabriela Pinto
In pursuit the unattainable, many companies are frantically pushing their limit in delivering faster service.
We correlate faster service with happier customers – and ultimately more of them.
As customers, we are embracing speed because the accessibility and quality of information available to us is on the increase. Since speed is easy to measure and manage, shouldn’t companies that offer the fastest service win out?..